PDF Export or Sharing Issue
Make sure you have an active premium subscription if the export or share feature requires Premium access. If problems persist, try restarting the app or your device, then attempt the export again.
How can we help?
Welcome to the official support page for Image to PDF: Scanner App. We're here to help with scanning, PDFs, subscriptions, privacy, and more.
Contact Support
Response: 24–48h
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Subscriptions
Manage or cancel your premium access through Apple ID settings.
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Restore Purchase
Recover your premium features after upgrading or changing devices.
Privacy & Vault
Everything is stored locally. We never upload your documents to servers.
Common Support Topics
Subscription Help
Subscriptions are managed directly through your Apple ID.
- 1
Open the Settings app on your iPhone.
- 2
Tap your Apple ID at the very top.
- 3
Tap Subscriptions.
- 4
Select Image to PDF: Scanner App to manage or cancel.
Restore Purchase
Open the app and go to:
Settings/Upgrade to Premium/Restore Purchase
Face ID or Vault Issue
Make sure Face ID is enabled on your device and allowed for the app in iOS settings. If Face ID stops working, toggle it off and on again in Settings → Image to PDF Scanner → Face ID.
Permissions & Access
Camera Access
Required for scanning documents. Enable in iPhone Settings → Image to PDF Scanner → Camera.
Photos Library
Required to import existing images. Enable in iPhone Settings → Image to PDF Scanner → Photos.
Our Privacy Promise
Your scanned documents and PDF files are stored locally on your device by default. We do not upload, view, or store your documents on our servers. Your data is yours alone.
